The new contact form interface gives you everything you need to structure forms just the way you like
With a super clear, easy-to-navigate setup, you can quickly build forms that capture all the essential info from customers while keeping things neat, organized, and looking sharp!
One-stop customization. Choose only the fields that matter most to your business. Keep your forms concise, focused, and tailored to capture the right info every time.
Organized layouts. Arrange each element to match your workflow. Your forms stay polished and professional, with a clean structure that looks great on any website.
Multiple forms for different teams. Set up separate contact forms for each team, directing inquiries straight to the right department to keep things organized.
Easy management. Handle all your contact forms in one place. Adding, removing, or updating forms on your website is quick and hassle-free.
Create forms that work for you and make every customer connection count!
We've refreshed the rule section with a sleek, user-friendly design to make everything more explicit and easier to use ⚙
Previously called "Workflows," this change not only introduces a new name but also sets the stage for even smarter automation and customization in the future.
What's new?
Streamlined layout. A more organized interface guides you through each step for a smoother, more intuitive experience.
Clear visual flow. Follow the path from conditions to actions, seeing precisely what you're setting up at a glance.
Although the settings have remained the same, the revamped design makes managing rules more enjoyable. Are you ready to give it a try?
Get things done more quickly and easily, even on the go. We've reimagined mobile ticketing to bring essential details upfront and streamline your view. This update makes ticket management quicker, smoother, and — dare we say — enjoyable!
Get crucial details at a glance:
Instantly view ticket status, requester's email, and assigned agent all in the ticket list.
New timestamp format shows "X minutes, hours, or days ago" for quick reference — no more exact date-checking needed!
Now, within any ticket:
Full ticket titles appear across the header, so no hidden details.
Direct access to the conversation feed from any link — stay focused on updates, ready to jump in.
Message view maximized for clarity:
Default one-line text box expands screen space for reading.
Formatting options are tucked away, leaving tools accessible without clutter.
Upgraded mobile ticketing so you can handle every task effortlessly!
Create views by picking from the following parameters: Agent, Assignment, Attachments, Creation date, Followers, Last activity, Last message, Priority, Rating, Source, Status, Tag, and Team.
Then, click on "Create view," decide whether you want the view to be shared, and voilà!
Your new view is now listed!
We just released a new, highly sought-after report — ticket resolution time ️♂️