Explore the efficiency of macros, the newest feature designed to fast-track your tasks. Update tickets with a preset series of actions – all with just a click
Simplicity at one click. Using macros, you can effortlessly apply a whole series of actions to your tickets. Just one click and you're done.
For you or the team. Whether you prefer to keep your macros private or share them with your team, the choice is yours. Create macros that fit exactly how you and your teammates work best.
Kickstart your efficiency. Macros are an easy step toward making your daily workload much more manageable and giving you more time for what's pressing.
Get ready to transform how you handle your tasks with macros. It may be a cliché, but well... it's all about working smarter, not harder! 🧠
We have something special for you in the Learning Space: "10 Proven Customer Retention Strategies for 2024" 🤝
With this guide, you'll learn how to increase customers' satisfaction so high that they’ll want to stick around your product longer.
With tons of reviewed strategies, personalized campaigns, and constant remarketing emails, this guide will become your playbook for building lasting and meaningful relationships with your users.
You'll discover things like:
What customer retention is and why it matters.
The nuts and bolts of how to measure loyalty.
The top ten strategies to delight users.
Success stories of stars like Apple and Amazon.
Get ready to become a top-notch brand in your niche!
Create views by picking from the following parameters: Agent, Assignment, Attachments, Creation date, Followers, Last activity, Last message, Priority, Rating, Source, Status, Tag, and Team.
Then, click on "Create view," decide whether you want the view to be shared, and voilà!
Your new view is now listed!
Integrate HelpDesk with Slack and experience a revolution in your case handling and support operations
Key features of this integration:
Get a FREE 7-day Slack trial now!
Use custom canned responses when setting up workflow actions. Automatically respond with only the best-performing content.
Achieve your business goals and resolve every customer case — with no effort!
Get ready to showcase your individuality! Update your avatar to personalize the messaging experience like never before
Why update the avatar?
Your avatar is more than just a picture — it's an expression of your unique style and personality, making every interaction with teammates more distinctive.
How to update your avatar: