Let's round up all the achievements of users in the last year! The number of resolved and closed tickets demonstrates the unwavering commitment of users.
9,961,803 solved and closed customer cases by all support agents
10,632,737 actions performed by automated workflows for you
323,816 tickets rated as great or okay by your satisfied customers
Hats off to you!
Take some time to evaluate your personal performance and...
We just released a new, highly sought-after report โ ticket resolution time ๏ธโโ๏ธ
Make your canned responses pop andโฆ
Customize your message by making text bold, italic, underlined, or with a strikethrough.
Use numbered lists to present information in a structured and sequential manner.
Utilize bulleted lists for creating easy-to-read lists or highlighting key points without a specific order.
Share code snippets and technical information with our code formatting option for a clear presentation.
Add helpful links to your canned responses, whether they point to internal or external resources.
Insert useful images and screenshots into your canned responses for visual clarity.
Upload attachments in formats such as PDF, JPG, DOC, XLS, CSV, or ZIP, up to 10 MB in size for comprehensive solutions.
All these options are here to enhance the clarity, professionalism, and effectiveness of your customer communication.
Create new canned responses or update recent ones to make them even more helpful.
Spice up your website's user engagement using the free OpenWidget widget. Let your website visitors effortlessly connect with your team, send feedback, or report discovered bugs.
What can you do with the HelpDesk and OpenWidget integration?
Quick installation. Simply copy and paste HTML to get started.
Accessible personalization. Make it yours with your avatar, name, and warm welcome message.
Effortless message collection. Gather contact requests and feedback with ease.
Streamlined management. Keep customer conversations organized on a single HelpDesk dashboard.
Explore our sleek and user-friendly settings revamp, thoughtfully organized into five categories:
Donโt take our word for it โ simply navigate through the updated settings layout and witness the difference for yourself.