Short on time for ticket details? Introducing AI-powered ticket summary that streamlines the reading process, delivering essential information in a click
1. Data collection. Our system gathers all sender details and message content from conversations in tickets.
2. Text summarization. Advanced algorithms condense content by selecting vital sentences or phrases and rephrasing them concisely.
3. Context preservation. The summary retains essential information about the issue, actions taken, and proposed solutions while reducing length.
4. Formatting. All summaries are presented in a user-friendly bulleted format for easy scanning.
Introducing a brand-new way to create email templates in HelpDesk!
Choose which teams will use the generated email template for their daily conversations. Retain complete control over how you present yourself.
Take a step-by-step journey to easily craft your personalized email templates. Employ user-friendly, click-based setup choices to let your creative ideas flow!
Include six distinct variables to extract data embedded within your ticket details. Elevate the informational value of your email templates.
We're excited to announce automatic ticket archiving!
Automatic archiving will be performed for tickets with 60 days of inactivity with these statuses:
Pending
Solved
Closed
This will greatly optimize HelpDesk operations without you lifting a finger!
Chat with us for any questions or assistance.